These terms apply to cleaning services provided by Genuine Shine Cleaning Services LLC ("Genuine Shine," "we," "us") in Colorado Springs, CO and the surrounding areas. Booking an appointment with us means you agree to them.
Scheduling & Estimates
Every engagement begins with a complimentary consultation walk-through so we can tailor the visit and the price to your space. Estimates are based on the condition, size, and scope described at that walk-through. If the space we arrive to differs meaningfully from what was discussed, we will talk it through with you before adjusting the scope or the price.
Cancellations & Rescheduling
More than 48 hours' notice — no charge. Cancel or reschedule any appointment up to 48 hours before its scheduled start time and nothing is owed.
Within 48 hours — 50% of the scheduled service. Cancellations, reschedules, and lockouts inside the 48-hour window are billed at 50% of the quoted price for that visit.
A lockout means we arrive as scheduled but cannot access the home, or the space is not ready to be cleaned. Because that time is already reserved for you and cannot be filled on short notice, it is treated the same as a late cancellation.
We understand that life happens. Illness, emergencies, and severe weather are handled case by case — reach out as early as you can and we will work with you.
Our Own Cancellations
If we have to cancel or reschedule a visit, you owe nothing and we will offer you the next available time that works for your schedule.
Payment
Payment is due at the completion of each visit unless we have agreed to other terms in writing. Recurring clients are billed per visit on the same schedule as their service.
Access to Your Home
You are responsible for providing safe, reliable access to the space at the scheduled time — a key, a code, or someone to let us in. Please secure pets and put away cash, jewelry, and irreplaceable items before we arrive.
Supplies & Products
We bring our own supplies and equipment. If you prefer we use your products — eco-friendly, pet-safe, or anything else — just let us know. We are not responsible for damage caused by client-supplied products used at your request.
Satisfaction
If something was missed, tell us within 24 hours of the visit and we will come back and make it right at no additional charge.
Damage & Liability
Accidents are rare, but if we damage something, tell us before we leave or within 24 hours of the visit so we can address it. We are not responsible for pre-existing damage, normal wear, or items that were already loose, unstable, or in disrepair.
Changes to These Terms
We may update these terms from time to time. The version posted here at the time you book is the one that applies to your appointment.
Questions
Reach us any time through the chat or the quote form on our home page and we will get back to you within one business day.
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